Refund policy
Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@blackboxembedded.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@blackboxembedded.com and send your item to: Black Box Embedded, LLC, 13395 Voyager Parkway Suite 130-426, Colorado Springs CO 80921, United States.
Shipping
To return your product, you should mail your product to: Black Box Embedded, LLC, 13395 Voyager Parkway Suite 130-426, Colorado Springs CO 80921, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We have a 30-day no-hassle refund policy.
To be eligible for a return, your item must be in the same condition that you received it and include all items from the original packaging. The product may not be eligible for a return if the units are damaged and/or marked on. Magnetic mounts and phone tether cards that have been installed on a phone case are not eligible for return.
To complete your return, we require a receipt or proof of purchase included within your return shipment. Prior to returning your WunderLINQ, please contact support@blackboxembedded.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@blackboxembedded.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@blackboxembedded.com and send your item to: Black Box Embedded, LLC, 13395 Voyager Parkway Suite 130-426, Colorado Springs CO 80921, United States.
Shipping
To return your product, you should mail your product to: Black Box Embedded, LLC, 13395 Voyager Parkway Suite 130-426, Colorado Springs CO 80921, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.